At The Art of Cardz, we strive to ensure your satisfaction with every purchase. Please review our Refund & Exchange Policy, which complies with the rules of the Ministry of Commerce and Industry.

1. General Policy

• Trading cards and their accessories in all forms and categories are considered final sale and are not eligible for refunds or exchanges.
• Refunds and exchanges for specified items (non-trading card products) are permitted within 3 days of purchase, provided that you present a valid proof of purchase.

2. Eligibility & Process

• To request a refund or exchange, eligible items must be reported within 3 days of purchase along with proof of purchase (sales receipt).
• Only items that are explicitly designated as eligible (other than trading cards and their accessories) qualify for this policy.

3. Refund & Exchange Conditions

• All refund and exchange requests will be processed in accordance with the Ministry of Commerce and Industry rules.
• If a refund is approved, it will be issued in the same mode of payment used on the original sales invoice.
• For exchanges, the replacement item (subject to availability) will be processed once the return is verified.

4. Return Process

• Contact our customer service team at [email protected] to obtain a return authorization and detailed instructions.
• Ensure that the item is returned in its original condition and packaging. Items that have been used or damaged may not qualify for a full refund or exchange.

5. Non-Refundable Items

• As stated, all trading cards and related accessories are final sale and are not eligible for refunds or exchanges.
• Pre-order items and special promotional offers may also be non-refundable unless an error is attributable to The Art of Cardz.

6. Questions & Support

• For any questions regarding refunds or exchanges, please reach out to us at:
  Email: [email protected]